Shipping policy
SHIPPING POLICY
Last updated: September 28, 2026
PROCESSING TIME
Everything we sell is premade and in hand. Orders ship within 48 hours of purchase, excluding weekends and US holidays. This applies to vintage pieces and HELLVEX originals.
Orders placed during a Friday night drop are processed on the following business days and ship by Tuesday at the latest. Orders placed on a holiday are processed the next business day.
Processing time is the time it takes us to pack and hand your order to the carrier. It does not include carrier transit time.
DOMESTIC SHIPPING
We ship from Ohio to all 50 states and US territories.
$7.99 flat rate on all orders.
Free shipping on orders over $100.
Domestic orders ship with tracked services. Transit time is typically 2 to 5 business days after shipment depending on your location and the carrier, and is not guaranteed.
INTERNATIONAL SHIPPING
We ship worldwide. International rates are calculated at checkout based on destination and order weight.
International orders may be subject to import duties, taxes, and customs fees set by the destination country. Where our checkout collects these at the time of purchase, nothing further is due on delivery. Where they are not collected at checkout, they are your responsibility and are payable to the carrier or customs authority on delivery. We cannot mark orders as gifts or declare lower values.
International transit times vary widely by destination and customs processing and can take several weeks. Customs delays are outside our control.
TRACKING
A tracking number is emailed to you within 48 hours of your order, once your package has shipped. Check your spam folder if you do not see it. You can also track any order at reaperrags.com/apps/track123.
Tracking may take 24 to 72 hours to show movement after the first scan. Gaps of several days between scans are common, especially for international orders. If your tracking has not updated in 7 business days, email services@reaperrags.com.
SHIPPING ADDRESSES
You are responsible for entering a complete and correct shipping address at checkout, including apartment or unit numbers. We ship to the address on the order exactly as entered. Once a label has been created, we cannot change the address.
If you notice an error in your address, email services@reaperrags.com immediately with your order number. If the order has not yet shipped, we will do our best to correct it, but we cannot guarantee changes after the order is placed.
DELIVERY
Once the carrier marks your order as delivered to the address provided at checkout, the order is considered fulfilled and responsibility for the package passes to you. ReaperRags is not responsible for packages that are lost, stolen, or misdelivered after the delivery scan.
If tracking shows delivered and you cannot locate your package, check with household members, neighbors, building management, and your local carrier office. Carrier scans are sometimes recorded before the package physically arrives. If it has not turned up within 48 hours of the delivery scan, email services@reaperrags.com and we will help you file a claim with the carrier.
RETURNED AND UNDELIVERABLE PACKAGES
If a package is returned to us because of an incomplete or incorrect address, a refused delivery, or a package left unclaimed at the carrier, we will contact you once it is physically back in our hands. You may choose to have it reshipped, in which case reshipping postage will be invoiced before it goes back out, or you may request a refund of the order less the return postage and original shipping cost. For international orders, any duties, taxes, or return fees incurred will also be deducted. We do not reship or refund until the package has been received back.
DELAYS
Delivery estimates shown at checkout and by the carrier are estimates, not guarantees. ReaperRags is not responsible for delays caused by the carrier, weather, customs, holidays, peak season volume, or any other circumstance outside our control. Once your order has been handed to the carrier, transit issues are handled with the carrier. Delays in transit are not grounds for a refund or cancellation.
DAMAGE IN TRANSIT
If your order arrives damaged, email services@reaperrags.com within 48 hours of the delivery date with your order number and clear photos of the item and the packaging. Keep all packaging until the issue is resolved. See our Refund Policy for the full process.
QUESTIONS
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