FREQUENTLY ASKED QUESTIONS
ORDERS
are your vintage pieces authentic?

yes. every piece is hand-sourced, washed, and inspected before it ships. 100% cotton originals, no polyester knock-offs, no fakes ever.

can i change or cancel my order?

no. all sales are final once placed.

is checkout secure?

yes. all payments are processed through shopify with full encryption. we accept visa, mastercard, amex, apple pay, google pay, and shop pay.

shopping & sizing
why is everything only one size?

every piece in our vintage archive is hand-sourced and one of one. once sold, it’s gone. originals (launching summer 2026) come in multiple sizes.

how do you size vintage pieces?

we don’t go off the tagged size. we size based on the true measurements of each garment. all pieces have measurements listed on the product page.

what if it doesn’t fit?

all sales are final. measurements are listed on every product page. confirm fit before ordering.

will sold-out vintage pieces come back?

no. vintage pieces are one of one. originals may restock based on demand.

shipping
how long does shipping take?

we process and ship orders within 48 hours (weekends and holidays excluded). delivery time depends on your location and carrier.

how much is shipping?

$7.99 flat domestic. free domestic shipping on orders $100+. international rates calculated at checkout.

where do you ship?

worldwide.

when do i get a tracking number?

within 48 hours of order (weekends and holidays excluded). check spam if you don’t see it.

why hasn’t my tracking updated?

once shipped, tracking depends on the carrier. delays of a few days between scans are common. email us if tracking has not updated for 7 business days.

my package shows delivered but i didn’t receive it.

check with neighbors and your local carrier first. if you still can’t locate it, email services@reaperrags.com within 48 hours of the marked delivery date.

returns
do you accept returns or exchanges?

no. all sales are final.

what if my piece arrives damaged or wrong?

email services@reaperrags.com within 48 hours of delivery with photos and your order number. we will make it right.

Drops
when do you drop?

every friday at 8:30pm ct. 50+ new archive vintage pieces each week.

how fast do pieces sell out?

fast. pieces go in minutes. most of the drop sells overnight. set an alarm.

how do i know what’s coming?

@reaper.rags on instagram, @reaperrags on tiktok. drops are previewed all week. email and sms subscribers get early access.

can i reserve a piece?

no. everything goes live at 8:30pm ct on friday. first-come, first-served.

Originals
what’s the difference between roots and revival?

roots is the curated 2000s vintage archive. revival is original in-house design. two sides, one brand.

when do originals drop?

exordium, our first original collection, launches summer 2026. follow @reaper.rags for the announcement.

are originals one of one?

no. originals come in multiple sizes. limited runs, but not single quantity.

how are originals sized?

each piece has a dedicated size guide on the product page.

brand & mission
where does the 2% donation go?

2% of every sale funds mental health and recovery organizations. we publish where the money goes every quarter.

who runs reaperrags?

august, founder. started reaperrags in 2024 with the help of his fiancee Sarah and their 3 cats.

creator and affiliate program?

reaperrags.com/pages/collab. 10% commission, 30-day attribution, 10% discount for your audience.

how can i contact you?

dm @reaper.rags for fastest reply. services@reaperrags.com for order issues.