Refund policy

REFUND POLICY

Last updated: September 28, 2026

ALL SALES ARE FINAL

Every order placed on reaperrags.com is final. We do not offer returns, refunds, exchanges, or cancellations. This applies to vintage pieces and to HELLVEX originals.

Vintage pieces are one of one. Once a piece sells, it is gone and cannot be replaced. HELLVEX originals are produced in limited runs and are held to the same policy.

By completing a purchase, you confirm that you have reviewed the photos, measurements, description, and size guide for each item, and that you accept the item as described and as final sale.

VINTAGE CONDITION

Every vintage piece is hand sourced, authenticated, washed, and inspected before it is listed. These are original garments from the 2000s. Fading, cracking in prints, distressing, softening, small marks, and other signs of age are normal characteristics of vintage clothing. They are disclosed where visible, they are part of the piece, and they are not defects.

Condition characteristics do not qualify for a refund, return, exchange, or dispute.

SIZING

Vintage pieces are sized by the true measurements of the garment, not the tag. Measurements are listed on every product page. HELLVEX originals have a size guide on each product page. Fit is your responsibility to confirm before ordering. Sizing is not grounds for a refund, return, or exchange.

HELLVEX ORIGINALS

HELLVEX pieces are new, premade, and ship within 48 hours. They come in multiple sizes in limited quantities. Once a size sells out, it may not return. All sales are final. If a HELLVEX piece arrives with a manufacturing defect, follow the process under Damaged or Incorrect Items below.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, if you received the wrong item, or if a material detail in the listing was incorrect, email services@reaperrags.com within 48 hours of the delivery date shown on your tracking. Include your order number and clear photos of the item and the packaging.

Claims made after 48 hours will not be accepted. Claims without photos will not be accepted. Once we verify the issue, we will make it right with a replacement where one exists or a refund where it does not.

Items that have been worn, washed, altered, or had tags removed are not eligible.

LOST, STOLEN, OR MISDELIVERED PACKAGES

Once the carrier marks an order as delivered to the address provided at checkout, the order is considered fulfilled. ReaperRags is not responsible for packages that are lost, stolen, or misdelivered after that point and does not issue refunds, replacements, or credits for them.

If your tracking shows delivered and you cannot locate the package, check with household members, neighbors, building management, and your local carrier office. Carrier scans are sometimes recorded before the package physically arrives. If it has not turned up within 48 hours of the delivery scan, email services@reaperrags.com and we will help you file a claim with the carrier.

INCORRECT ADDRESSES AND RETURNED PACKAGES

You are responsible for entering a complete and correct shipping address at checkout. We ship to the address on the order exactly as entered and cannot change it once the label is created.

If a package is returned to us because of an incomplete or incorrect address, a refused delivery, or an unclaimed package, we will contact you once it is physically back in our hands. You may choose to have it reshipped, in which case reshipping postage will be invoiced before it goes back out, or you may request a refund of the order less the return postage and original shipping cost. We do not reship or refund until the package has been received back.

SHIPPING DELAYS

Delivery estimates shown at checkout are estimates, not guarantees. ReaperRags is not responsible for delays caused by the carrier, weather, customs, holidays, or other circumstances outside our control. Delays in transit are not grounds for a refund or cancellation.

CHARGEBACKS

By purchasing from reaperrags.com you agree to contact services@reaperrags.com and give us a reasonable opportunity to resolve any issue before opening a dispute or chargeback with your bank or payment provider.

Chargebacks filed on orders that were delivered as tracked, or that fall under the final sale terms above, will be contested with full documentation including order records, policy acceptance, tracking, and delivery confirmation. Accounts associated with abusive chargebacks will be blocked from future purchases.

AGREEMENT

By completing a purchase from ReaperRags you acknowledge that you have read, understood, and agreed to this Refund Policy, including the final sale terms.

Questions: services@reaperrags.com

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